Q & A

Merchant ProcessingPOS SystemTroubleshooting POS System / Credit Card Terminal
How can I check my rate?

To get a general rate, take the fees charged divided by your volume and that will give you a general rate of what you are paying. And if your general rate is more than 3-4%, then you are paying way to much money. Please contact us more for a free evaluation of your statement.

What is interchange?

Interchange is the credit card processing term for a schedule of fees that is set by Visa® and MasterCard® stakeholders (primarily banks), charged to the processor, paid to the card-issuing banks and passed along to merchants on their monthly merchant account statement. It is the underlying basis from which all credit card processing charges are determined.

Interchange is generally calculated as a percentage of each gross sale amount plus a dollar amount; for example, 1.55% + $0.04. Visa and MasterCard announce their interchange rates every April and October, and they post them on their websites where they are readily available for businesses to review.

Interchange rates vary significantly by card brand, type of card and business type. They number in the hundreds, in part because they are based on several different criteria:

What is a PCI Fee?

What is a PCI Compliance Fee? The PCI Compliance fee, also sometimes called a “PCI DSS Compliance Fee,” is a cost that is imposed by the Payment Card Industry Data Security Standards Counsel (PCI DSS) onto credit card processing service providers and sales organizations. PCI DSS is an organization created and controlled by the major U.S. card networks –American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc. — and is responsible for overseeing and enacting data security policies regarding the card processing industry.

What is EMV ?

EMV stands for Europay, MasterCard, Visa. It is the global standard for chip-based Debit and Credit Card transactions. It is a joint effort between Europay, MasterCard and Visa to ensure security and global acceptance so that MasterCard and Visa Cards can continue to be used everywhere.

How long is my credit card contract?

Depending on the contract and your agent, most processing companies are 3 year agreements.

Why am I being charged more than once a month regarding fees?

There could be hidden fees associated with the contract. It could be leasing fees for terminal use or just extra hidden fees.

What do I need to sign up ?

EIN Number(Federal Tax ID, Checking Account, and Voided Check)

Why do I need a (POS) Point of Sale System?

Keep Track of Sales, Track Inventory, Employee Tracking and much more

What type of POS do you offer?

We offer several different options based on the needs of your business, please contact a account executive on how we can help.

How much is a POS System?

Depending on the needs of your business, please contact our account executive for a customize quote.

My POS System Company is no longer in business and I need support?

We have over 10 years of experience in working with POS systems and can help you find a solution and support.

My POS system does not support EMV, what can I do?

Please call or fill out a contact form as we are the leader in EMV POS systems and can intergrate with most POS systems

How can I fix my kitchen Printer?

1.Power off Printer. Hold feed button and turn back on. 2. Check CAT 5 (Internet cable for light) If both is working, please contact us for a appointment.

My second station on my POS System is not working?

1.Check the date on the Windows 2. Check Your internet and check your browser 3. Check the main server computer's internet by checking a browser.

My Credit Card Terminal is not working? How to fix my terminal?

1.Check your internet connection or phone line. 2. Try to restart router on internet box.

Have more questions?

Not a problem! We’ll be happy to give you answers.

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